SRE Troubleshooting Processes

“Troubleshooting is a critical skill for site reliability engineers (SREs). Using past experiences a proper mindset and a stable troubleshooting process SREs can effectively report triage examine diagnose test and cure system issues.
In this course you ll explore troubleshooting approaches and best practices while also learning how to avoid common pitfalls. You ll explore issue reporting triaging examination diagnosis and testing. You ll recognize how to simplify and reduce troubleshooting use the ""what why and where"" technique and examine negative results. You ll also investigate how to observe and interpret recent changes to identify what went wrong with a system. Lastly you ll locate probable cause factors and outline the steps used to make troubleshooting more effective.”