Service Desk IT Asset Service Configuration and Change Control Management

There s a number of important service management practices identified by ITIL. In this course you ll begin by exploring the service desk and service request management and IT asset management and service configuration management and change control. Then you ll explore IT asset management service configuration management change control release management and service level management. Finally you ll discover avAIlability management capacity and performance management service continuity management and deployment management.áThis course was originally created by Global Knowledge (GK).á