CompTIA A+ Core 2: Information Management & Change Management Processes

“Ticketing systems are a great way to collect user and device information descriptions of problems and problem resolutions. This course will explore ticketing and asset management systems and how these systems capture information about events and resources.

Explore document types such as acceptable use policies compliance and network topology diagrams. Discover components of a typical standard operating procedure including procedures for custom installation of software packages. Next consider the importance of knowledge base articles and explore best practices for documenting business processes including rollback plans sandbox testing and responsible staff members. Lastly explore considerations when explAIning basic change management best practices.

This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.”